Course Description

You are busy enough throughout the day just trying to get things done. Trying to improve a process seems only to require more effort. But what if it didn’t? And what if you could measure and show how small changes lead to cost and time savings?

This fast-paced course will introduce you to definitions of process improvement that are immediately actionable. Bring current work processes with you to use as real-world exercises. Discover how simple daily tasks - such as organizing and submitting forms, printing, filing, or scheduling - can be streamlined to add time back to your day. Hands-on practice will walk you step by step through processes that can be immediately applied to your teams and organizations for dramatic, measurable improvements.

Course Outline

Topics Include:

  • How to define a process (so that you can improve it!)
  • How to capture and measure processes (to show the improvements!)
  • Hands-on practice with helpful process improvements techniques
  • Application of activities to your real-world processes
  • How to bring back and teach your teams and organizations simple yet effective process improvement approaches

Who Should Attend?

  • Project managers and business analysts
  • Managers of daily operational teams
  • Anyone who wants to be able to improve and measure the results of process improvement in their organizations


The content of this Outreach College course offering aligns with the SHRM BoCK. Outreach College is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®, and this program is valid for 7.5 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

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Applies Towards the Following Certificates or Series

Enroll now - Select a section
Section Title
Business Process Improvement
8:30AM to 4:30PM
Aug 16, 2023
Schedule and Location
Contact Hours
Delivery Options
Course Fee(s)
Fee non-credit $519.00 Click here to get more information
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